Return of goods

Authorization form

Thank you for notifying us of this issue. To ensure we can address the matter effectively and prevent future occurrences, please provide the information requested below as thoroughly as possible. 

Photographs of any damaged or incorrectly shipped product must be included when submitting this form. When possible, take photos of the product as received before moving or unpacking any items. Additionally, please ensure that the delivery ticket or Bill of Lading (BOL) is signed and that any damage or missing product is clearly noted at the time of delivery. 

All affected products must be retained and isolated until the claim is fully resolved (30 days). Do not use, move, or commingle the product with other inventory. All items related to this issue must remain segregated until further instruction is provided by CHS Lubricants. 

**Concealed damage must be reported to CHS within one week of receipt.