CHS Connect for energy

Existing refined fuels and propane control rooms will be offline, starting December 4 as we move functionality into CHS Connect.

You will be able to access a limited number of features in existing control rooms through December 3 to assign your December manifests.

On December 8, functionality for both control rooms will be available in CHS Connect.

• No billing (including bills of lading) will occur during the blackout period.  
• Manifest management will be available in the current control rooms through December 3. Starting December 4, there will be no manifest management. Manifest files will begin appearing in CHS Connect on December 8. 
• Refined fuels product allocations  
  
  • Starting December 1, you can view product allocations and request additional gallons in CHS Connect.  
  • Note: Allocations will not be visible prior to the start of an allocation period. Current allocation period information will appear in real time, on the effective date. 
• Beginning December 1, CHS Connect will be available for: 
  
  • Laid in pricing 
  • Rack pricing  
  • Current market price (propane only)

• December 8: Loads from December 1 will be available. 
• December 9: Loads from December 2 and 3 will be available. 
• Catch up period: Processing will continue through December 15 to bring all files up to date.  
• Action required: Please be prepared to assign multiple days’ worth of manifest files promptly. There is limited ability to credit or rebill loads that default to rack price if not assigned by users in time. 

• Receiving and invoicing will be unavailable during the blackout (December 1–7). 
• Monthly AFD invoices will be delayed. 
• Ship dates will remain unchanged. 
• Invoice dates will reflect the actual date invoiced.  
  
  • Example: A shipment on December 1 will be invoiced on December 8. The invoice will show:  
    
    • Ship date: December 1 
    • Invoice date: December 8 

Preliminary EFT draft notices: 

• Starting November 25, preliminary EFT draft notices will be separated as follows:  
  
  • Refined fuel, AFD, propane and asphalt invoices will appear on one emailed EFT draft notice. 
  • Lubricants, energy equipment and energy transportation invoices will appear on a separate EFT draft notice, delivered either by email or accessed through our eDocs portal, depending on your current document delivery setup. 

Final EFT draft notices: 

• Starting December 2, actual energy EFT drafts will follow the same separation outlined above, and separate final EFT draft notices will be distributed accordingly. 

The following features are being retired or updated with CHS Connect:

• Fax as a delivery method – This will no longer be available.
• Zero-dollar EFT draft notices and EFT roll forward credit process – With the new Energy EFT process, open credit memos that exceed the invoice or debit amount will no longer create a “roll forward credit.” EFT drafts will only occur when the invoice amount due exceeds any open credits. Zero-dollar EFT draft notices will also be eliminated.
• Month-end AR Statements in eDocs – Statements will no longer appear in eDocs as of launch. Customers can request them via email or paper mail.
• Propane contract setting changes – Customers will no longer be able to switch contracts from bridgeable to unbridgeable. (Bridgeable contracts allow pulls from any terminal; non-bridgeable contracts restrict pulls to specific terminals.)

To prepare for CHS Connect, please:

• Update any ACH debit blocks with your bank to accommodate the new ACH Company ID.
• Subscribe to pricing notifications when the system is available.
• Review and be aware of new customer number(s), terminal names and product codes/numbers.
  
   

You can access CHS Connect in two ways:

1. Existing refined fuels and propane control rooms will automatically redirect to CHS Connect.
2. Continue to refer to this page for the updated link to bookmark when it becomes available.
   
    

Not at this time. Only refined fuels and propane accounts will be available in CHS Connect. Other lines of business, including lubricants, will remain on their current platforms.

Invoices: Historical invoices can be viewed in eDocs. 

Access training videos that guide you step by step through the platform. Or access the video you need directly below. 

Propane and refined fuels training:  

• Managing allocations 
• Managing pricing 
• Contract management 
• Credit overview 
• Invoices overview 
• Manifest management 
• Sales reconciliation 
• Sales reports 
• Terminal clearance overview 

Additional propane-specific training:  

• Propane average cost reports 
• Propane programs 
• Propane supply planning and nominations 

Your account managers are ready to help you through this change. Please reach out if you have any questions or need any additional support with the CHS Connect platform. 

For additional support, you may also contact energy customer service at Energycustomerservice@chsinc.com or 1-800-852-8186 Ext. 5   

You will now see multiple sets of EFT draft notices and bank account transactions (one for refined fuels/propane and one for other products you purchase from CHS. 

Preliminary EFT draft notices: 

• Starting November 25, 2025, preliminary EFT draft notices will be separated as follows:  
  
  • Refined fuel, AFD, propane and asphalt invoices will appear on one emailed EFT draft notice. 
  • Lubricants, energy equipment and energy transportation invoices will appear on a separate EFT draft notice, delivered either by email or accessed through our eDocs portal, depending on your current document delivery setup. 

Final EFT draft notices: 

• Starting December 2, 2025, actual energy EFT drafts will follow the same separation outlined above, and separate final EFT draft notices will be distributed accordingly.