CHS Connect for energy
A digital self-service portal designed for wholesale propane and refined fuels customers
By merging our refined fuels and propane control rooms into one streamlined application, doing business with CHS is easier than ever. With CHS Connect, you can manage your account and conduct business with CHS anytime, anywhere.
Why CHS Connect?
With CHS Connect, you’ll gain access to a powerful platform designed to improve your day-to-day operations and deliver lasting value through enhanced performance, reliability and support.
- Enhanced features and user experience
- Better integration with other tools/systems
- Long-term support and scalability
- A specialized customer service team to help when you need it
Explore the CHS Connect user manual for helpful instructions and tips on using the platform’s features. For additional support, talk to your refined fuels or propane account manager, or contact the energy customer service team at 1-800-852-8186, ext. 5 or at [email protected].
Where to access tools and documents
CHS Connect
- Invoices for refined fuels and propane business
- Daily pricing, contracts, manifests and supply management tools
eDocs
- Historical refined fuels or propane documents
- Lines of business not yet supported, including:
- Energy equipment
- Energy transportation
- Lubricants
- Renewable fuels marketing
Your EFT draft notices for refined fuels and propane were emailed directly to you. They will be available in CHS Connect with your invoices at a later date.
Reminders
- Choose text / email notifications.
- Watch the “How to Subscribe” video
- Navigate to CHS Connect to subscribe
- Access training videos that guide you step by step through the platform.
- Your account managers are ready to help you through this change. Please reach out if you have any questions or need any additional support with the CHS Connect platform.
- For additional support, you may also contact energy customer service at [email protected] or 1-800-852-8186 Ext. 5
- Your parent (bill-to) account and related ship-to location numbers have been updated in our SAP system.
- Numbers changed from their current 6-digit number to a 9-digit SAP number.
- Only accounts that have had propane or refined fuels activity in the past two years have been automatically migrated to CHS Connect. Inactive accounts may still request CHS Connect access through the CHS portal. Lift numbers stay the same. The lift number your driver uses at the terminal will not change.
- Reach out to your primary CHS contact to obtain your new customer number(s).
- If you did not need your new BP number prior to launch, you will find it in CHS Connect when you log in.
- These new values appear across invoices, contracts, EFT transactions and more and should not affect most normal operations.
- Download the spreadsheets below to view current-to-future terminal names and product codes by product line:
- Please note: any automated processes or integrations using these data points needed to be updated in your systems prior to the transition. For questions, please contact your account manager.
New interface, same trusted experience
CHS Connect is designed to make managing your refined fuels and propane business faster, smarter and more flexible, giving you the tools and insights you need to stay in control.
Simplified workflows
Quickly access your most-used features and reporting tools with an intuitive, user-friendly interface. View up to five years of historical data with near real-time updates. Enjoy improved reporting capabilities with easy download and export options.
Smarter notifications
Stay informed with daily pricing alerts, customizable and fully under your control.
Extended contract views and management options
Plan ahead with contract duration views extended from 12 to 18 months, giving you more flexibility and stability and utilize additional contracting options, like manifest management, now open across both product lines.
The power of CHS Connect
Built with your feedback in mind, CHS Connect brings an upgraded, more intuitive experience for both refined fuels and propane users.
Utilize CHS Connect to manage delivery logistics, supply nominations, programs you participate in and pull key reports for your propane business with CHS.
Contract view and management
View and manage propane contracts, including priority and activation setup.
Manifest view and management
Assign manifests, track lifting activity and manage manifest disputes.
Invoice PDF and dispute
Access downloadable invoices and submit disputes for resolution.
Pricing and pricing subscriptions
View rack, laid-in and current market prices and changes on a daily basis. Manage your notifications directly in the app.
Supply planning
Forecast future propane needs and adjust monthly volume expectations.
Supply nominations
Nominate gallons for upcoming supply periods by terminal and product.
Safety reimbursement program
Submit rebate requests for safety training and education expenses.
Ad Share rebate program
Request reimbursements for marketing and advertising initiatives.
Marketing planning tool
Build seasonal and annual marketing plans with the CHS team using templates and previous year data.
Reports
Access average cost reports, monthly and annual sales reports and year-over-year comparisons.
Utilize CHS Connect to manage your manifests and delivery logistics, supply allocations and pull key reports for your refined fuels business with CHS.
Contract view and management
View and manage refined fuels contracts, including priority and activation setup.
Manifest view and management
Assign manifests, track lifting activity and manage manifest disputes.
Invoice PDF and dispute
Access downloadable invoices and submit disputes for resolution.
Pricing
View rack, contract and laid-in pricing and changes on a daily basis.
Compliance reporting
Run reports to support regulatory compliance or internal recordkeeping.
Contract pricing
View detailed contract pricing by terminal, product and timeframe.
Sales reconciliation
Submit monthly sales numbers to align internal records and rebates.
Terminal clearance
Gain insight into which terminals and carriers are configured and monitor clearance activity to ensure lifts align with manifests and contracts.
Allocations
Submit and track terminal allocation requests during constrained supply periods.
CHS Connect FAQs
The following features have been retired or updated with CHS Connect:
- Fax as a delivery method – This is no longer be available.
- Zero-dollar EFT draft notices and EFT roll forward credit process – With the new Energy EFT process, open credit memos that exceed the invoice or debit amount no longer creates a “roll forward credit.” EFT drafts will only occur when the invoice amount due exceeds any open credits. Zero-dollar EFT draft notices have been eliminated.
- Month-end AR Statements in eDocs – Statements no longer appear in eDocs as of launch. Customers can request them via email or paper mail.
- Propane contract setting changes – Customers will no longer be able to switch contracts from bridgeable to unbridgeable. (Bridgeable contracts allow pulls from any terminal; non-bridgeable contracts restrict pulls to specific terminals.)
To prepare for CHS Connect, please:
- Subscribe to pricing notifications.
- Review and be aware of new customer number(s), terminal names and product codes/numbers.
Not at this time. Only refined fuels and propane accounts will be available in CHS Connect. Other lines of business, including lubricants, will remain on their current platforms.
Invoices: Historical invoices can be viewed in eDocs.
Access training videos that guide you step by step through the platform. Or access the video you need directly below.
Propane and refined fuels training:
- Managing allocations
- Managing pricing
- Contract management
- Credit overview
- Invoices overview
- Manifest management
- Sales reconciliation
- Sales reports
- Terminal clearance overview
Additional propane-specific training:
Your account managers are ready to help you through this change. Please reach out if you have any questions or need any additional support with the CHS Connect platform.
For additional support, you may also contact energy customer service at [email protected] or 1-800-852-8186 Ext. 5
You will now see multiple sets of EFT draft notices and bank account transactions (one for refined fuels/propane and one for other products you purchase from CHS).
Preliminary EFT draft notices:
- Starting November 25, 2025, preliminary EFT draft notices will be separated as follows:
- Refined fuel, AFD, propane and asphalt invoices will appear on one emailed EFT draft notice.
- Lubricants, energy equipment and energy transportation invoices will appear on a separate EFT draft notice, delivered either by email or accessed through our eDocs portal, depending on your current document delivery setup.
Final EFT draft notices:
- Starting December 2, 2025, actual energy EFT drafts will follow the same separation outlined above, and separate final EFT draft notices will be distributed accordingly.
Get access to the CHS Portal and CHS Connect by completing the registration process. Instructions for registering can be found at the link below.
A request for updated tax license information and exemption certificates was sent in October. If we do not receive your updated license and exemption certificates your account will remain non-licensed/non-exempt, and applicable taxes will be applied to invoices starting December 8, 2025.
If you have questions, email [email protected].